Refund Policy
Review how we handle refunds and billing corrections. This policy works alongside our Terms and Conditions to outline the rules for using Looplane.
Last updated: Nov 20, 2025
Quick summary
- Request refunds within 14 days of your initial purchase.
- Subscription charges are non-refundable after the initial window.
- Contact us about billing errors before opening a chargeback.
Eligibility and timeline
We offer refunds in accordance with the terms outlined below.
Customers are eligible for a full refund within 14 days of the initial purchase.
Subscription payments
All subscription fees are billed in advance. After the 14-day refund window, payments are non-refundable, including partial refunds for unused time or downgrades.
Accidental or duplicate charges
If you believe you were incorrectly charged (such as a duplicate payment or billing error), please contact us within 14 days so we can review the case and issue a refund where appropriate.
Service issues
If the service is unavailable or not functioning due to an error on our side, we may, at our discretion, provide a refund or account credit.
Cancellation
You may cancel your subscription at any time. Cancellation stops future charges but does not trigger refunds for previous billing periods.
Chargebacks
Initiating a chargeback without contacting us first may result in temporary suspension of your account.
Contact
For any refund inquiries, please contact us at support@looplane.app.